Payments & Cancellations
Full Payment Cancellations:
Cancellation requests must be made at least 7 days prior to the start of any activity. Cancellations made with less than 7 days notice are eligible for a 50% refund. To avoid penalty, cancelled registration payments may be transferred to another scheduled activity or a 5th Element Studios gift card.
Payment Plan Cancellations
When choosing to secure an activity seat with a deposit, you are agreeing to a payment plan. The remaining full balance is due and must be received no later than 1 day prior to the beginning of a camp/workshop session. If full payment is not received by the due date, the deposit is forfeited and your class/camp/workshop seat is cancelled. Payment plan cancellations made with less than 7 days notice are also subject to forfeiture of the paid deposit up to 50% of the tuition fee. To avoid penalty, cancelled registration payments may be transferred to another scheduled activity or a 5th Element Studios gift card.
Special Event Cancellations
Special Event Deposit & Payment:
A non-refundable deposit of $100.00 is required to secure your reservation date and time. The deposit will be applied toward the final cost of your event. Your remaining balance must be paid in full one week prior to your event. Should you need to cancel or reschedule, please do so at least 7 days in advance of your scheduled event, otherwise you will forfeit your deposit.
We schedule staff, equipment, and material usage based on the number of participants scheduled to attend. If your total participants increases, please notify us as soon as possible but no later than 3 days in advance. If your total participant count decreases more than 3, please be sure to notify us at least 3 days prior otherwise you will be charged based on the last confirmed participant count.
Special Event Cancellations:
Cancellation requests must be made at least 7 days prior to your scheduled event, otherwise you will be billed for the full cost of your event. If you have custom made add-ons included in your order, cancellations must be made at least 2 weeks in advance or you will be billed the total cost of your add-ons. If your event is postponed due to illness or other emergency, you may reschedule within 45 days with no forfeiture of deposit.