PRIVACY POLICY

Personal Information We May Collect

5th Element Studios, LLC, may collect various types of personal information, including:

  • Personal and business contact information (such as name, billing and mailing address, phone number, email address)

  • Payment card, digital wallet, or other payment service information

Depending on the service we are providing to you, we may also need to collect more sensitive personal information (such as birth date) directly from you.

 

If you submit any personal information about other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use their personal information in accordance with this Privacy Notice.

 

We and our service providers may collect personal information from a variety of sources, including:

  • From you or someone acting on your behalf. We may collect personal information you or someone acting on your behalf shares with us such as your name and contact details.

  • When you for example, create a login, when you sign up for a newsletter, make a purchase, or submit a form.

  • Offsite. We may collect personal information you provide to us off this site, such as when you visit our respective studio, attend one of our events, place a verbal order over the phone, or otherwise contact us.

Other Information We May Collect

5th Element Studios, LLC, may also collect other information from your app, browser, or device that does not reveal your (or anyone else’s) real world identity, for example:

  • Browser and device information

  • App or device usage data

  • Information collected through cookies, pixel tags, and similar technologies

  • IP address

  • Location data

  • Aggregated, anonymized, or de-identified information

  • Demographic information and other information provided by you (i.e., language, occupation, postal code). 


We and our third-party service providers may collect this information in a variety of ways, including:

  • Through your browser or device. Most browsers and devices collect certain information automatically, for example, type and version of operating system, screen resolution, device manufacturer and model, language, Internet browser type and version you are using. We use this information, for example, to make sure that the website functions properly, analyze the performance of our products, and improve and maintain our services. Our services may track and collect usage data, such as the date and time your device accesses our servers and what information and files have been downloaded.

  • Through cookies and similar technologies. We use cookies to make our services operate, work more efficiently, and provide analytic information. Technologies similar to cookies are also used in connection with some services, such as pixel tags, web beacons, clear GIFs, JavaScript, and local storage. 

  • IP Address. IP addresses are automatically transmitted as part of any Internet communication, and collecting IP addresses is a common practice; many websites, applications collect IP addresses automatically. We use IP addresses for purposes such as communicating with your device, calculating usage levels of the services, helping diagnose server problems, security, and administering of our domains.

  • Location Data. We may collect the physical location of a connected device, for example, using satellite, cell phone tower, and WiFi signals. We may use your device’s physical location to provide you with personalized location-based services, content, and advertising. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. You can choose whether to allow or deny uses and/or sharing of your device’s location by changing your device settings, but if you choose to deny such uses and/or sharing, we and/or our marketing partners may not be able to provide you with the applicable personalized, content, and advertising. 


 

How We May Use Your Information

We may use personal information in the following ways:

  • Events. When you register for a 5th Element Studios, LLC, event, we will send you email announcements and updates about events and may use your personal information to notify you of other services that we provide.

  • Purchases. When you order directly from us, we add you to our newsletters list and, unless and until you opt out, we’ll send you update emails and other marketing pieces.

  • Contests & Giveaways. To allow you to participate in surveys, sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain more information about how we use and disclose your personal information, so we suggest that you read these rules carefully. When you enter a contest or giveaway, we may ask for your name, address, and email address so we can administer the contest and communicate with entrants about the results.

  • Customer Service. To respond to your inquiries and fulfill your requests.

  • Newsletters. When you sign up online to receive a newsletter, we use your email address to distribute the newsletter and administer your account.

  • Marketing. To send you marketing communications that we believe may be of interest to you, in accordance with your communication preferences.

  • Personalized Content. To personalize your experience by presenting content tailored to you.

  • Usage and Analytics. Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We also collect some data on where you click and which parts of the website you visit using third party analytics tools. This helps us improve our Services. Information collected and processed includes the user’s IP address, network location, and geographic location. The analytics acquire all information directly from the user, by installing a cookie (see the Cookies and Similar Technologies Notice) on your computer, if you have enabled JavaScript. We do not share any information we collect with any analytics tool provider, and those providers do not collect any personal identifying information about you.

  • Business Purposes. To conduct audits, crime/fraud monitoring and prevention, security, developing new products, testing, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities. We may also perform accounting, auditing, billing, reconciliation, and collection activities.

  • Administrative. To send administrative information and service notifications to you, for example, information regarding changes to our terms, conditions, and policies.

  • Other Activities. To perform other activities consistent with this Notice.

 

Combined Information. We may combine other information with personal information (such as combining your name with your postal code). If we combine any other information with personal information, we will treat the combined information as personal information as long as it is combined and is personally identifiable.

 


How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How you can manage your personal information

You may choose to update your communication preferences for the following types of marketing activities:

  • To accept or refuse receiving marketing-related messages from us in the future.

  • To accept or refuse our sharing of your personal information with affiliates and subsidiaries so that they may market directly to you.

  • To accept or refuse our sharing of your personal information with non-affiliated third parties so that they may market directly to you. 
You can also unsubscribe from marketing-related messages by following the unsubscribe instructions included in each marketing-related message sent to you. Please also note that if you do choose not to receive marketing-related emails from us, we may still send you important administrative and transactional messages (i.e., class enrollment).

For your protection, we will only implement requests with respect to personal information about you (not anyone else), and we may need to verify your identity before implementing your
request. We will comply with your request as soon as reasonably practicable and in accordance with applicable law. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion. Some of your information may remain within our systems and other records, in compliance with applicable law.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@5thelementstudios.com or send us mail to: 1811 Golden Eagle Way #28, Fleming Island, FL 32003.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.